Our Commitment

At Buike & Dela, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make purchases, or interact with us.

1. Information We Collect

When you use our website, we may collect:

  • Personal Information: name, email address, phone number, billing/delivery address, payment details.
  • Account Information: login details if you create an account with us.
  • Transaction Information: records of your purchases, returns, or refunds.
  • Technical Information: IP address, browser type, device type, and usage data (via cookies and analytics).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your orders, returns, or support requests.
  • Send you updates, promotions, or marketing (only if you consent).
  • Improve our website, services, and customer experience.
  • Comply with legal and regulatory requirements.

3. Sharing of Information

We will not sell or rent your personal data.
We may share your information only with:

  • Payment processors (to complete transactions securely).
  • Delivery/logistics partners (to deliver your sneakers).
  • Service providers (IT, website hosting, email services) who support our operations.
  • Regulatory authorities when required by law.

4. Cookies and Tracking

We use cookies to improve site functionality, remember your preferences, and analyze site usage. You can disable cookies in your browser settings, but some features of the website may not work properly.

5. Data Retention

We keep your personal data only for as long as necessary:

  • To fulfill orders, provide support, or comply with accounting/legal requirements.
  • After that, your data will be securely deleted or anonymized.

6. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no system is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Ask us to correct or delete your data.
  • Withdraw consent for marketing communications at any time.
  • Complain to the Nigeria Data Protection Commission (NDPC) if you believe your rights are being violated.

8. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions, requests, or complaints about your privacy, contact us at:
📧 support@buikendela.com
📞 +234 706 106 3692